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Terms & Conditions

It is important to us that you are happy with your purchase and that you understand our terms and conditions. Please read the below and if you have any questions please email


The purchase of products from Lola & Syd is limited to parties who can legally enter into and form contracts in accordance with Australian law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. is only available to customers who meet our terms of eligibility.

Pricing and Payment

All prices stated within Lola & Syd are in Australian dollars (AUD) and include a 10% allowance for GST.  Lola & Syd reserve the right to change our prices at any time.

Lola & Syd accepts payment accept payment via Visa, MasterCard, American Express, or regular account payments all through PayPal. Goods will be shipped upon full payment being received by us. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure SocketsLayer protocol with an encryption key length that is currently the highest level commercially available. You do not need to have a PayPal account to buy with us through PayPal.

For buyers using PayPal for the first time, signing up for a PayPal account is now optional. This means our customers can complete their payments first, and then decide whether to save their information, creating a PayPal account for future purchases.

The PayPal check out works as follows:

1. Customers enter their name and their shipping address.
2. Customers are prompted for their credit card, email address, and phone number.
3. After reviewing their information, customers may choose to save their information by creating a PayPal account to make future transactions faster (this step is optional.)

PayPal’s fraud prevention measures remain in effect for buyers who use this checkout even though the customer hasn’t created an account.

Jewellery Care

Our jewellery pieces have many elements that are hand crafted. As a result, there can sometimes be slight differences in the colour, size and pattern of the materials or embellishments, which gives each piece uniqueness and character.

Most of our jewellery is costume jewellery and is made from a mix of materials including beading, hand dyed materials, cottons, leather, silver, resin and crystals. Most of the metal in our pieces is brass, steel or gold or silver plated. In order to preserve your jewellery, be sure to handle with care, in particular the beaded items, and keep away from sprays, lotions and chemicals that may interfere with the materials used. Be sure to store jewellery in a cool, dark place out of direct sunlight to avoid fading or tarnishing.


Lola & Syd respects your privacy and will never give away any personal information that you provide to us. Personal information provided will only be used for the services requested, such as processing an order and shipping your package, and to update you on our latest news and special offers. If you wish to stop receiving these updates, you can unsubscribe by emailing us at


The contents of this site including all images, text, graphics and logo are the property of Lola & Syd and
are protected by International copyright laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Lola & Syd in writing. Lola & Syd retain copyright of all merchandise designed by them as featured from time to time on this site.


Purchases made from must be for personal use only and must not be resold or used for commercial benefit. Lola & Syd reserves the right to decline multiple quantities to one customer or address.

Lola & Syd make every effort to ensure that our products look on the site as they do in person. It is possible however (due to different computer monitor resolutions) that colours may vary slightly.

Lola & Syd shall have no liability to any entity with respect to any misleading information, loss or damage or inaccuracy caused directly or indirectly by the information contained on this website. We are not bound in any way through the publication of incorrect information, (including pricing) to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.
Lola & Syd makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, or materials included on this site. Lola & Syd disclaims all warranties, express or implied, to the full coverage of our legal rights. Lola & Syd will not be liable for any damages of any kind taking place from the navigation of this site, or from the use or purchase of any of the products on this site, including but not limited to direct, indirect, secondary, corrective and consequential damages.