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Returns & Exchanges

Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. All orders are also carefully packaged and checked before shipping.

If however you are not happy with your purchase, you may return the merchandise to us for a full refund or exchange less shipping costs (both ways).

You must notify us of your intention to return the merchandise (see below methods) within 10 working days of receipt of it and return the goods to us within 14 working days to be eligible. Merchandise that is returned must be unused and in its original packaging with tags intact. We will not refund outside these terms.

To notify us of your intention to return, please email info@lolaandsyd.com and state the item and purchase details. Please indicate whether you would like refund or exchange.

If the item is defective we will pay for return shipping and offer either a replacement or a refund. We cannot, however, accept liability for an item until it has been returned (in its original state and packaging) and we have confirmed it as defective. We reserve the right to send back to customers at their cost, returned items that are damaged, soiled or altered.